Your personal information will only be used in compliance with St. Joseph’s Health Centre Guelph’s administrative Privacy or Personal Information Policy, which you may ask to see. Your personal information will not be used for any purpose that is not in compliance with these policies without your consent.

St. Joseph’s Health Centre Guelph (SJHCG) has guidelines that detail for staff how to safely keep or destroy your personal information. If you wish, you may ask to see your own personal information and you have the right to have it changed if it is not correct.

By request, SJHCG can provide you with a record of how your personal information has been used.

How We Use Your Personal Information

Your request for healthcare services from SJHCG, gives the Health Centre permission to use your personal information for specific, related purposes. SJHCG collects, uses, shares, and keeps your personal information for the following purposes:

  • For your own healthcare and treatment
    • Members of your healthcare team will have access to your health information to assist them in providing your care and treatment.
  • For operating SJHCG
    • Your personal information may be used for studies, such as client satisfaction surveys, to show how we are doing, help us to do our jobs better, assist in planning for future healthcare, and ensure we provide care the most efficient, best, and safest way we can. This helps us to train our staff and ensure that they follow best practice.
  • For the Ontario Ministry of Health and Long-Term Care (MOHLTC)
    • The Ontario MOHLTC requires long-term care homes and hospitals to forward information on each client to the Canadian Institute for Health Information (CIHI) when clients leave the Health Centre. This is necessary so that the MOHLTC can gather statistics to help assess the healthcare system. Information is also provided to the Ontario Health Insurance Program (OHIP) that pays for your services.
  • For meeting legal and regulatory requirements
    • There are times when the law requires healthcare facilities to give out your personal health information. For example:
      • Suspected elder abuse cases are reported to the Seniors at Risk Coordinator, and suspected child abuse cases to the Children’s Aid Society;
      • Infectious diseases, such as tuberculosis, are reported to the Public Health Unit.
  • For healthcare registries and statistics for research
    • At times, the law requires client information to be given to health agencies and registries. For example:
      • To the Ontario Cancer Registry, if a client has had cancer
      • To the Ontario Cardiac Care Network, if a client has had heart disease
      • To the Institute for Clinical Evaluative Sciences (ICES), an Ontario health research agency.
    • These health registries may use your personal health information for statistics or research.

Expressed Consent

From time to time, healthcare facilities will ask you for your expressed consent to use your personal information for specific purposes. This means you will be asked for your permission before your personal information can be shared with others. Examples of purposes for which expressed consent is required include:

  • To share your health information with your family, friends, or other specified people.
  • To raise funds – SJHCG will ask you to sign a consent form to use your information (name and address only) for raising money to purchase new equipment.
  • For research – for example, taking part in a clinical or health study
  • For sharing your personal information with certain health agencies, including: The Ontario Breast Screening Program (OBSP), The Canadian Joint Replacement Registry of the Canadian Institute for Health Information (CIHI).


If you have any questions or concerns about the privacy of your personal information, or if you wish to learn more about how your personal information will be used and the security measures being taken to keep your information safe and confidential, please ask your healthcare provider or contact SJHCG’s Privacy Officer at 519-824-6000 ext. 4662.