Updated April 8, 2021

Only designated caregivers may visit a loved one at St. Joseph’s Health Centre Guelph at this time. General visitation is suspended until further notice. Visiting requirements may change as the local COVID-19 situation evolves.

Visitors play a key role in reducing the risk of COVID-19 transmission in our health centre. Visitors to the organization will have to adhere strictly to the rules that have been established to help ensure the safety of everyone at the Health Centre. Please continue reading below for the specific visiting requirements for St. Joseph’s long-term care and hospital programs. Visitors who do not comply with these requirements will have their visiting privileges suspended and the client they visited with may need to complete a 14-day isolation as part of infection prevention protocols.

CLICK HERE for information about St. Joseph’s Rapid Antigen Testing.

Visiting the Health Centre during COVID-19

Visiting a Resident in Long-Term Care

Visiting inside the Health Centre

  • There are two types of visitors to long-term care residents:
    • An essential caregiver visitor (designated caregiver) is someone who will be providing direct care or essential emotional support to the resident.
    • general visitor is someone who is having a social visit (e.g. family member or friend).
  • Visiting times:
    • A resident (or their substitute decision-maker) can designate up to two essential caregivers. One essential caregiver may visit at a time and they may visit any time of the day.
    • General visitors cannot visit at this time and until further notice.
  • Visitors must enter through the main entrance and pass an active screening that involves answering a series of questions, having their temperature read.
  • Visitors coming into the facility must participate in rapid antigen testing and receive a negative result. The testing frequency for essential caregivers and general visitors is determined by the Ministry of Long-Term Care. Rapid antigen testing is part of the screening process at St. Joseph’s Health Centre Guelph and is conducted onsite at our rapid antigen testing clinic.
    CLICK HERE for information about St. Joseph’s Rapid Antigen Testing
  • Visitors must comply with infection prevention and control measures, including:
    • Wearing the medical mask provided by the health centre throughout their entire visit, even while visiting their loved one.
    • Cleaning their hands often (e.g., when entering and exit the building, when they enter and exit their loved one’s room, before and after touching their mask
    • Maintaining physical distancing of 6 feet (2 metres) whenever possible
    • Proceeding directly to their loved one’s room. Visitors cannot stop and visit with other clients in the health centre or go to communal areas (e.g., dining room, lounges, or cafeteria).
  • Visitors will receive education on infection prevention measures in place, such as hand hygiene and how to put on and take off a mask correctly. Staff are available to assist if visitors have questions about infection prevention and control during their visit.
  • Visitors will have to complete active screening before leaving the health centre.
  • Unfortunately, visitors cannot eat or drink during their visit to the health centre, as they must wear their mask throughout their visit. Please plan the visit accordingly.
  • Outdoor Health Centre Visits:
    Caregivers visiting with a resident in one of the Health Centre’s outdoor gardens or parking lot must pass screening, including rapid antigen testing before they can visit outdoors with the resident. Outdoor visits are only available for essential caregivers while the WDG Public Health area is in the orange, red or grey levels of the COVID-19 Response Framework or in a province-wide shutdown. The essential caregiver may have to enter the facility to get the resident before proceeding with the visit outdoors. Appropriate PPE must be worn during all outdoor visits.

Visiting outside of the Health Centre (Short-Stay and Temporary Absences)

Directive #3 from the Ministry of Long-Term Care states that LTC homes located in public health unit jurisdictions where there is evidence of widespread community transmission as per provincial direction, absences are not permitted except for medical or compassionate reasons.

The government has released the COVID-19 Response Framework: Keeping Ontario Safe and Open. Regions in the framework are based on public health unit boundaries. The framework enables public health measures to be adjusted, tightened or loosened, as needed depending on the regional situation. Resident absences from long-term care homes are not permitted in local public health units in the Orange-Restrict, Red-Control or Lockdown levels. As of November 16, 2020, Wellington Dufferin Guelph area is in level Orange-Restrict.

Residents will be permitted to leave on short-stay or temporary absences for medical reasons.

Visiting a Hospital Patient (Complex Continuing Care, Palliative Care and Rehabilitation)

Visitors to SJHCG hospital programs (complex continuing care, palliative care, and rehabilitation) have the following in place for visitation:

  • Each patient may have up to two (2) designated caregivers. Only one designated caregiver may visit at a time and the visitor must pass screening on entry and exit.
  • General visitors are not permitted to enter the facility until further notice.
  • Visiting hours are from 10 a.m. to 7 p.m. Visitors can be at the health centre at any time during this window. There are no in-and-out privileges; visitors cannot visit, leave the health centre and then visit again later in the day. Once in, visitors can stay for the length of time they choose, as long as the visit is within the visiting hours.
  • Visitors must enter through the main entrance and pass an active screening that involves answering a series of questions, having their temperature read.
  • Visitors coming into the facility must participate in rapid antigen testing and receive a negative result. The testing frequency for essential caregivers and general visitors is determined by the Ministry of Long-Term Care. Rapid antigen testing is part of the screening process at St. Joseph’s Health Centre Guelph and is conducted onsite at our rapid antigen testing clinic.
    CLICK HERE for information about St. Joseph’s Rapid Antigen Testing
  • Visitors must comply with infection prevention and control measures, including:
    • Wearing the medical mask provided by the health centre throughout their entire visit, even while visiting their loved one.
    • Cleaning their hands often (e.g., when entering and exit the building, when they enter and exit their loved one’s room, before and after touching their mask
    • Maintaining physical distancing of 6 feet (2 metres) whenever possible
    • Proceeding directly to their loved one’s room. Visitors cannot stop and visit with other clients in the health centre or go to communal areas (e.g., dining room, lounges, or cafeteria).
  • Visitors may only use the washrooms in the Ireland lobby (main building lobby) or the North building lobby.
  • Unfortunately, visitors cannot eat or drink during their visit to the health centre, as they must wear their mask throughout their visit. Please plan the visit accordingly.
  • Visiting will be suspended if a unit is in outbreak (due to COVID-19 or another illness).
  • Visitors will have to complete active screening before leaving the health centre.
  • Please do not bring perishable food items.
  • Outdoor Health Centre Visits:
    Caregivers visiting with a patient in one of the Health Centre’s outdoor gardens or parking lot must pass screening, including rapid antigen testing before they can visit outdoors with the patient. Outdoor visits are only available for essential caregivers while the WDG Public Health area is in the orange, red or grey levels of the COVID-19 Response Framework or in a province-wide shutdown. The essential caregiver may have to enter the facility to get the patient before proceeding with the visit outdoors. Appropriate PPE must be worn during all outdoor visits.