St. Joseph’s Health Centre Guelph (SJHCG) welcomes and encourages visits from the family and friends of clients. There are no set visiting hours; however, we ask that visitors respect the treatment (i.e. therapy) and meal schedules of those they are visiting. We offer warm and welcoming spaces to connect and provide private or ‘quiet’ spaces to make visits more enjoyable.

We want everyone who lives or visits our facility to feel comfortable and at home. Here are some of the steps we have taken to accommodate our visitors:

  • Our bedrooms have been designed to allow for privacy.
  • Each neighbourhood (unit) has a living room that clients may use to relax and visit with others, as well as other small sitting areas throughout the neighbourhood where clients can stop and chat.
  • Each neighbourhood has a communal dining room; however, clients can be seated at an individual table to enjoy a meal or snack with family and friends.
  • There are open-air balconies that can be accessed on the 2nd, 3rd, and 4th levels of the main building.
  • The Family Dining Room (Level 1, main building) is available for special events such as birthdays or holiday celebrations. This room is equipped with a kitchen and dining/living space, a small area for coats, and a washroom. Meals may be brought in or prepared on-site.
    • To book the Family Dining room, contact the Environmental Services Clerk.
  • A Family Room (Level 1, main building) may be used for private visits. This space can also accommodate families who want to stay close to a loved one who is seriously ill or dying. The room is equipped with a couch that pulls out into a double bed and has an adjoining washroom with shower facilities.
    • Contact Switchboard to enquire about availability.
  • The following areas are available for the use and enjoyment of clients and their visitors:
    • the Tranquility Garden
    • the front courtyard
    • sitting areas within the Town Square (lobby)
    • the Silver Maple Coffee and Gift Shop
    • the Oasis Coffee Pub

As a welcomed visitor to our facility, there are a few rules that we ask you to remember:

  • SJHCG is a non-smoking environment and we take great pride in our grounds and gardens. Smoking is not permitted anywhere on the property. Please protect the health of our community by respecting our smoke-free policy.
  • To safeguard the health of clients, staff, and visitors who might have a sensitivity or allergy, we ask visitors and clients to refrain from wearing perfume or other scented products.
  • Balloons or other latex products should not be brought into the building. Foil balloons are an acceptable alternative.

Pet Visits

At SJHCG, pets are considered part of the family and are welcome to visit their loved ones. Pets must be registered at the Information Desk in the main lobby. We ask visitors bringing pets onsite to please adhere to the following regulations:

  • Make sure your pet is clean, healthy, and spayed/neutered.
  • Make sure your pet’s vaccinations are up-to-date.
  • Keep your pet on a leash.
  • Visiting pets cannot enter dining rooms or other food service areas, medication rooms, or physiotherapy and occupational therapy treatment areas.
  • Please clean up after your pet and notify housekeeping if a more thorough cleaning is needed.
  • Be respectful of those clients, staff, physicians, volunteers, and visitors who have an allergy or phobia, or prefer not to be greeted by your pet.
  • We recommend hand washing after contact with pets.

What Visitors Can Do to Prevent Infection

To protect our clients, family and friends should not visit when they are ill or feeling under the weather.

Clients who are frail or elderly, have a chronic health problem (like diabetes), or take medications (like steroids) that make them more susceptible to infection, are particularly vulnerable to contagious diseases. Not only are they more likely to contract a cold or the flu, but their symptoms will probably be much more severe.

We encourage clients to ask their guests to wash their hands before and after visiting, before and after meals, and after using the washroom. This is the most important step anyone can take to prevent the transmission of viruses and other germs. Alcohol-based hand sanitizers are available for use at the front door and in each neighbourhood.

During an outbreak situation, we may have to restrict access or close the facility to visitors.