Delivering client and family-centred care is a priority for St. Joseph’s Health Centre Guelph (SJHCG). To achieve this, we are taking steps towards greater involvement of clients and families in the planning and delivery of care. The development of a plan for increased client and family engagement at SJHCG is one of the focused initiatives identified in our 2017-2020 Strategic Plan.

Our new strategic plan for 2025 is in development and will be shared soon.

At SJHCG, we believe that the best decisions are made with input from our clients, families, and caregivers, and we want to ensure that our engagement with you is meaningful. Below are opportunities for involvement at SJHCG that we encourage clients and family members to consider. Click the plus sign beside each title (+) to reveal additional information.

 

Hospital/Community Patient and Family Advisory Council (PFAC)

The Hospital/Community PFAC at St. Joseph’s Health Centre Guelph (SJHCG) collaborates with SJHCG leadership to enhance client experiences. Acting as an advisory body, we focus on person-centred care, representing client and family voices.

  • What We Do: Members provide input and advice on healthcare delivery and services, participate in developing new programs, services, and client/family tools, and assist in creating long-term strategies for client and family involvement.
  • Who We Are: Members are recent SJHCG clients or their family members within the past three years and include current clients and their families who participated in hospital programs, rehabilitation services, community support services and/or outpatient therapy.
  • Who Can Join: We seek members who are eager to share their perspectives, be open-minded, learn new healthcare concepts, and actively participate in discussions.
  • Commitment: Monthly meetings (September to June), hybrid options, 2-year term.
  • PFAC Application: If you are interested in becoming a member of the Hospital/Community PFAC, please complete this form.
  • Contact: Project Lead, Strategy & Client Experience at 519-824-6000 ext. 4425.

Long Term Care (LTC) Family Council

The objective of Family Council is to provide an opportunity for families to share information with SJHCG administration regarding residents’ care needs and to improve the overall quality of life for our residents.  Our work is guided by the Fixing Long-Term Care Act (FLTCA), 2021, and the Family Council Terms of Reference.

Family Council meetings are held on the fourth Thursday of each month at 1:00-2:30pm in the level 3 boardroom.  Check the monthly Life Enrichment Activity Calendar or LTC Communication Board Family Council section for confirmation of the meeting time and location.

♥ Together we can make a difference ♥

Contact

To learn more about LTC Family Council, please contact familycouncilchair@yahoo.com

Long Term Care (LTC) Residents' Council

The LTC Residents’ Council is an opportunity for residents at SJHCG to have a voice in shaping the quality of life and services at the Health Centre. A variety of topics relevant to residents are discussed at monthly meetings.

The Council works continuously with SJHCG staff and administration to explore ways of improving the services SJHCG provides. To achieve this, staff and administration are invited to participate in Council meetings as needed.

Any concerns raised at Council meetings are shared with SJHCG administration. Responses to these concerns and minutes of meetings are posted on the Residents’ Council bulletin board by the LTC Information Board near the Ireland Lobby each month.

Residents’ Council meetings are typically held on the third Wednesday of each month at 2 p.m. in the Level 2 Linamar Auditorium and are open to all LTC residents. No formal membership is required. Support to attend meetings is available through contacting the Life Enrichment Department. Check the monthly Client Activity Calendars for confirmation of meeting time and location.

As Residents’ Council is a voice for residents, themselves, residents’ loved ones are encouraged to stay connected with the organization through Family Council.

Contact

Residents’ Council may be reached via staff Residents’ Council assistants, please call 519-824-6000 to speak with:

  • Jeri Robinson, Life Enrichment Manager, ext. 4294
  • Nadia Nakluski, Social Service Worker,  ext. 4383