Freedom of Information and Protection of Privacy (FIPPA)

The Freedom of Information and Protection of Privacy Act (FIPPA) gives individuals the right to access information under the control of government institutions. While previously applicable to municipalities, universities and colleges, the Act was extended to include hospitals in January, 2012. 


Now, any member of the public has a right to request access to any record within the custody and control of the hospital. At the same time, legislation balances a culture of openness and transparency with the need to protect the personal information of individuals. 


FIPPA is different from the Personal Health Information Protection Act (PHIPA), which governs the collection, use and disclosure of personal health information. To make a request for personal health information (health records), please contact our Health Records Department.  Click here to see a definition of personal information.


St. Joseph’s is committed to being transparent and accountable to our community and stakeholders which, of course, includes you. We will provide appropriate access to our records, although, in some cases, we will not be able to provide access to certain records, or parts of records, because the Act includes limited protections for information holdings. For example, St. Joseph’s may be required to protect the rights of another person or organization. 


Note that FIPPA does not apply to:


Records in the Hospital’s custody or control before January 1, 2007;

Foundation operations and donor records;

Labour relations and employment-related records leading to agreements;

Research and teaching materials;

Patient records/personal health information.


Getting the information you want


Your first stop: Information on our website

As a first step, be sure to explore our website. Many different types of records are posted on our website – including information about quality of care and hospital expenses.

Members of the media

If you are a member of the media, we welcome your request and will be happy to provide the information you need.  You can contact Communications department by email or by phone at 519.824.6000 x4405.


How to Make a Formal Freedom of Information (FOI) Request


FOI Requests must be made in writing, using the Information Access Form.


Once complete, please mail the form, and the required application fee of $5.00 (in the form of a cheque payable to St. Joseph’s Health Centre) to:


Sharmilla Rasheed, CFO

Privacy Custodian

St. Joseph’s Health Centre Guelph

100 Westmount Road

Guelph, ON N1H 5H8


Sorry, we cannot accept email or fax requests.


Additional Information

The $5.00 application fee only covers the initial request for information. Depending on the nature of your request, additional fees may be charged.


When making a request, please be sure to identify the specific record(s) or personal information you are seeking. It is also helpful if you can specify dates or a time period for the records/information you are requesting. Keeping the scope of your request narrow and specific will help us complete your request in a timely and satisfactory manner.


St. Joseph’s is committed to meeting the 30 day time limit within which we are expected to complete requests. However, depending on the nature of the request, it could be completed sooner than 30 days. Some requests may also require us to contact additional parties, and those requests may take longer than 30 days. 


Download the Information Access Form here or call 519.824.6000 to request a copy to be sent by mail.